As part of a cross-functional trio, I led the design team on a six-month sprint to rethink grid control for MISO Energy. Faced with outdated interfaces and growing climate volatility, our mission was clear: design a next-gen control room experience that leverages machine learning and builds operator trust—fast.
We facilitated workshops and ran deep interviews with MISO operators to understand their pressure points—from weather event response to data overload. I led the creation of a high-fidelity prototype that visualized predictive scenarios and gave operators intuitive tools to make fast, informed decisions. We prioritized clarity, trust in AI, and actionable insight over complexity.
The resulting prototype and roadmap created a clear path to operational transformation, reducing the risk of catastrophic blackouts like Texas 2021 or the Northeast 2003. Our work is now guiding implementation discussions with national energy partners. It’s design that helps keep the lights on. Literally.